This is by far the best assisted living facility I have visited in southeastern Michigan. Many of my clients and/or their relatives have been in many, many such facilities over the past 25 years, including my own mother. I cannot give the Seltzer family and all the staff bigger accolades than tell them they are all terrific. They treat their residents exactly like their own family and loved ones. My recent experience was for my 100-year-old "aunt", who as a widow with no children, she was extremely vulnerable to neglect. Not at Chester Street Residence. They are the very best. Thank you for all you did for our "Bunny".
I need to give a huge thank you and highly recommend Chester Street Residence in Royal Oak to anyone faced with putting a family member in assisted living/memory care. 5 days ago my mom was sent to Beaumont. The owner personally called me on Sunday afternoon when moms vitals were not stable. They were on top of this and unlike a year ago (when she was in a different facility) it was caught before she fell and had further injuries. He then went with her to the emergency room and waited with her until I could get there. He has personally reached out daily to check on my mom. This place is beyond phenomenal. The staff is amazing, there is no turnover. My mom is clean and dressed no matter when I visit. Despite her declining dementia, they treat her with dignity and respect. I can’t say enough amazing things. She is on her way back to Chester Street now and I know she will be greeted with tons of hugs from the staff. So huge shout out to Marty Seltzer and his staff for running a first class facility.
I am a relative of a current/past resident
So happy that my sister is in a nice, safe place. She has early onset dementia and it's hard to live away in another state. I'm very impressed with the ownership and care of our loved one. She appears happy and well adjusted, eats well and seems very cared for when we visit. The staff is so nice and engaging.
We had a truly great experience at Chester Street Residence. My wife's mother passed away a year and a half ago after living there for more than 3 years. The entire staff really got to know who we were and made us feel so appreciated and welcomed during our visits. We were so happy about how they got to know my wife's mother too. In addition to the daily care they provided (even as it got more difficult towards the end of her stay), they managed to keep her spirits up by being more than caregivers but really becoming her friend. After being away for so long after her passing, we stopped into this year's Holiday Party to say hello. We were so happy we decided to go. The reaction of many staff members who are still there, along with certain Resident's and their family members, made us feel so special. It was as if we were stopping in to celebrate with mom. It brought back so many great memories and made us feel amazing. Everyone who works at Chester Street from the owners and staff along with the people who help in the Kitchen, we want to say Thank You for the past care of our mom and making our recent visit so special!
My father has been in Chester Street Residence for about a year and a half. He is in for Memory care. We are very pleased that we found this place for him. The staff are very kind and caring and go out of their way to make sure he is comfortable and well taken care of. We had looked at a few places that were very large but at Chester Street it is more personal and very easy for my Dad to navigate . He has settled in great and enjoys all the activities. There is always something in his room that he has made in art. They also have musicians come in and that is his favorite as he played and always enjoyed music. Overall if you are interested in placing a loved one in assisted living or memory care I would recommend checking out this place.
I highly recommend the Chester Street Facility after experiencing several others in the metro area with my mother. I wish we would have found it sooner! The cleanliness of the facility, the warmth and professionalism of all the staff members, and the cozy-homey atmosphere will give you a feeling of comfort knowing your loved ones are being well cared for. Having 24/7 access allows you to be able to spend the quality time you want to when best for you and your family. Every staff member is compassionate and caring.
My mother has been in assisted living for a decade. With her increased needs during this time period, it has necessitated moving from assisted living to a memory care community so she could receive more attention to her overall medical care needs. Chester Street Residence is able to provide my mom the type of attention she needs on a daily basis. One of the best things to me is the way everyone in the community shows a genuine caring about my mother. They treat and care for her with such respect and put in a lot of effort to make each day a good day for her. This gives me great comfort. Also, I appreciate the efforts and availability of the Owners (Marty & Scott) to help talk with me about any ongoing changes or suggestions to continue to improve my mom’s care. They have a family type setting and make us feel a part of their family every day! I would absolutely recommend Chester Street Residence for any assisted living or memory care needs with one of your family members.
I am a friend or relative of a current/past resident.
I had to move a friend from a rehab center in Canton to an assisted living home nearer to my home, so that I could care for her. I chose a few places close to Royal Oak. My friend didn't qualify for two homes, but Marty, the owner of Chester Street Residence, went to visit her, and said she would qualify for his home.
I knew of Chester Street from my sister-in-law whose mother was living there, and from a friend whose father-in-law also lived there, but passed away. His first comment, which really made an impact on me, was that no one knew who my friend was. He assured me that all of his staff know all the residents that live in Chester Street. Well, my friend loved Chester Street!! And all the staff knew her.
After a stay in the hospital, many of the staff, ones I didn't recognize, came to her room and welcomed her HOME. She loved their hugs, kisses and warm greetings. The staff, who provided all the daily care needs to my friend, Marty and his son Scott, also helped me through a tough journey. My friend loved the daily activities, and the special desserts served after an activity, or with meals. Even close to the end of her life, as the staff had to feed my friend, she loved the food, and as she put it, "There wasn't a dessert that she would ever turn down."
My friend passed away, but I will never forget the compassion, the caring, and the comfort given to both of us. I would definitely recommend Chester Street Residence to anyone who wants their loved one to be as independent as possible, or if more care is needed, to be cared for in as loving a way as possible.